Refund and Return Policy
At DLA Pharmaceuticals, we are committed to providing high-quality, research-grade products that meet the rigorous standards of scientific and academic institutions. Your satisfaction is important to us, and we aim to ensure a smooth and transparent return and refund process.
1. Eligibility for Returns
Due to the specialized nature of our products, returns are only accepted under the following conditions:
The product was delivered damaged, defective, or incorrect.
You notify us within 7 days of delivery.
The item is unused, in its original packaging, and accompanied by the original invoice or proof of purchase.
2. Non-Returnable Items
We do not accept returns or offer refunds for the following:
Products that have been opened, used, or altered.
Items not stored according to the recommended conditions.
Custom, special-order, or temperature-sensitive products.
Products returned after the 7-day window.
3. Refund Process
If your return is approved:
A full or partial refund will be issued to your original payment method within 7–10 business days.
Alternatively, a replacement product may be offered, depending on stock availability.
4. Return Procedure
To initiate a return:
Contact our support team at [Insert Email/Phone] with your order number and reason for return.
Once approved, we will provide return shipping instructions.
Carefully pack and ship the item back to the address provided.
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
5. Damaged or Defective Products
If you receive a product that is damaged or not functioning as expected, please contact us immediately. We may request photos or documentation for quality assurance purposes.
6. Cancellation Policy
Orders can be canceled before dispatch. Once shipped, they fall under our return policy conditions.
7. Contact Us
For any return, refund, or order-related inquiries, please reach out to our customer support team:
Email: aditya.razoriya@dlapharmaceuticals.com
Phone: +91 9899965625
Address: Eldeco Centre, Malviya Nagar, Eldeco centre, Block A, Malviya Nagar,
Delhi, DL 110017
